Hurting your senior loved ones

I have senior friends in their nineties. They are in emotional pain. It appears that thinking, or unthinking relatives seem to be making these seniors wish God would take them sooner, rather than later. They are ordinary people who have lived extroadinarily long lives. One, only wishes to hear from her only child. That child, has chosen not to contact her. The other senior, listens while those about her squabble and bicker, putting her in an untenable position. She cries with sadness when I call her. She has a brain but no one will listen to her. She is afraid to speak up, afraid she might be put where she doesn't need or want to be. I want terribly to help them. I don't know how..............marge